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Paintworx FAQ

Working With Paintworx

Frequently Asked Questions

What are you doing about COVID-19?

All that we can with the information currently available. Although each project will present its own unique challenges to working safely, the key points are that we are frequently taking touch-free temperatures, keeping our faces covered at all times, providing our own restrooms and handwashing stations on all exterior projects, and maintaining a safe distance from each other and our clients. We value the health of our team and our customers and we show it with our actions.

How often should I have to paint the exterior of my home?

There are many variables which can affect the life of the paint on your home or building, some of those including the type of substrate (concrete, cedar, composite material), the age and architecture of the building, the number and size of the plants surrounding the building, and the thoroughness of the previous contractor in preparing the surface for paint, as well as the quality of the paint previously used. A reasonable expectation for maintaining your home or building is to paint every 6-10 years, and to stain every 2-4 years.

Do I need to be home while you are painting?

It is not necessary for you to be home while we are painting; in fact most people prefer not to be. All of our employees are background checked and drug screened, so you can leave for work or vacation assured that your home is in good hands.

Which paint is best?

A broad question to be sure, and the answer is that there is not “One Brand to Rule Them All” as each manufacturer would have you believe, rather there are advantages and drawbacks to each brand. Over a the last two decades in the painting industry gives us the experience necessary to help you choose. Want a paint that’s made locally and easy on the environment? It’s available. Want an industrial finish that’s all but bulletproof? We can get that too.

What should I do to prepare for getting my house painted?

Let us do the heavy lifting. You can help us on exterior projects by removing small fragile items like exterior thermometers, wind chimes and gazing balls, and we’ll move the barbecue and potted plants out of the way for you. For interior projects we ask the same, that you take care of any fragile pictures, figurines, prize chess boards and the like, and we will move the furniture, window coverings and other bulky items and cover them as necessary to do our work. Whether working inside or out, we will put everything back where it was before we started. We will even vacuum behind the fridge before we put it back.

How do you prevent over-spray from landing on my yard, my car or my belongings?

We take care to prevent over-spray not only from hitting your property but also your neighbors, in some cases we may need to brush and roll surfaces to prevent this from happening such as on retail store fronts with cars parked out front. Most often however, an experienced and conscientious crew leader will know what needs to be moved, covered or both in order to keep everything clean.

Will my plants survive an exterior paint job?

We’re easy on the plants, however we do need to cover them for portions of our work, and some of the plants closest to the house can show the effects of being covered or pulled back. Plants growing below an area requiring extensive prep work (usually on the south facing side) typically fare the worst. If your plants are a priority, we can work with you to create a plan for keeping them healthy throughout the project.

Do you spray or brush and roll?

We use the appropriate method of application for the surface being painted. There are benefits to spraying a smooth surface such as a smoother appearance, thicker coating and speed of application, however some surfaces may require back brushing, back rolling or good old-fashioned brushing and rolling.

Why are some companies so much cheaper?

In general you will find that most professional companies who do quality work will be reasonably close in price, yet occasionally you will get a quote that seems to be unusually inexpensive, or conversely very expensive. Before jumping on the low bid because it is cheap, or assuming that the high quote is the best, ask a few pointed questions about the number of workers, number of days to complete the project, and whether or not the company uses subcontractors for the work. If the low bidder is also offering the fastest turn-around time, you have your answer! He is planning to do less work than the more expensive bidders.

Do you help choose colors?

We do. We are very color-savvy around here; however our feelings will not be hurt if you want to work with a professional color consultant to choose the colors for your project. In fact, we include a complimentary hour of color consultation with any interior or exterior project costing $2,500.00 or more. We know how important the color is to you, and we are serious about getting it right.

Do you perform repairs?

We have the experience and the tools to perform minor carpentry and drywall repairs, and for those that exceed our expertise we will gladly arrange for a specialist to handle the work. We’re licensed, bonded and insured as a General Contractor in Washington, so it’s ok for us to hire subcontractors when necessary.

Do you guarantee your work?

We offer a written guarantee on all of our work, which includes paint, labor and materials for fixing whatever went wrong.

Do you use subcontractors or 1099 employees?

Absolutely not. The only subcontractors that we hire are those specializing in something other than painting (i.e. gutter or roof repairs). All of our employees are screened for background information, tobacco and illegal substances prior to being hired, and are hired with the intention of keeping them. We offer competitive pay and benefits as well as a work environment where everyone is encouraged to succeed. We think that the best people turn out the best work, so that’s who we employ.

What are VOCs and why are they bad?

Volatile Organic Compounds (VOCs) are emitted as gasses from certain solids or liquids, and include a number of chemicals which can be harmful to people, animals and the environment. Not all of them are regulated, however the most commonly regulated ones are found to be harmful to people and animals, particularly when used inside. Almost all of the paints available have a “VOC Rating” which tells you how many grams per liter (g/l) are released into the air while the paint is drying. Most interior projects can be completed using a “low” (less than 50g/l) or “zero” (zero g/l) VOC paint, stain or varnish.

Do you guys work on decks?

We do! We are experts at staining a variety of surfaces including porches, decks, railings, fences, siding shingles, picnic benches and more.

I grew up with lead paint in my house and I turned out just fine, is it really such a big deal?

Lead paint is not a joke. Amongst a variety of other symptoms, it causes learning disabilities in children, digestive problems, impotence, irritability, lethargy, hyperactivity and insomnia, headaches, and in extreme cases it can result in seizures, coma and even death. Children are particularly at risk for lead poisoning by ingestion because of their small size, their tendency to put things in their mouth, and the fact that lead dust has a slightly sweet taste to it, so they tend to return to it if they know where to find it. The EPA, OSHA and DHS all have regulations covering responsible practices for contractors who disturb lead paint, and we follow them strictly. You might find a contractor willing to “bend the rules” to save you some money and you can hire them at your own risk. We don’t play that game.

Why do you wear tan pants and different colored hats?

At Paintworx, Inc. the different colored hats are part of our commitment to be a painting contractor that is fun to work with! We wear tan carpenter’s pants instead of white pants because the quality is better and they don’t show dirt as easily, and we can clean them without using bleach which is friendly nod to the environment. You will notice a few new shirt designs in the coming months, so be sure to hire us frequently for all of your interior and exterior painting needs. Whether it is a residential project for your home or a commercial project for your business, you’ll find our positive attitude and strong work ethic a refreshing departure from the industry standard.

Thanks For Coming!

If you have any questions about our work of the treatment services we provide for, please give us a call or send an email!